Refund and Returns Policy

Effective Date: July 28, 2026

At Nexiiro, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our Refund & Returns Policy below.

30-Day Return Policy

We accept returns within 30 days from the date your order is delivered.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in the original packaging.
  • Include all accessories, manuals, and components (if applicable).
  • Be accompanied by proof of purchase or order confirmation.

Items that do not meet these conditions may not qualify for a refund or exchange.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personalized or custom-made products
  • Clearance or final sale items
  • Gift cards
  • Products damaged due to misuse, improper handling, or normal wear and tear

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the product and packaging

We will review your request and arrange a replacement, exchange, or refund where appropriate.

Return Process

To start a return:

  1. Contact our customer support team at info@nexiiro.shop.
  2. Wait for return authorization and instructions.
  3. Securely package the item and send it to the return address provided by our support team.
  4. Once we receive and inspect the returned item, we will notify you of the outcome.

Please do not return any product without receiving return authorization.

Return Shipping

  • If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.
  • For returns due to a change of mind or other customer-related reasons, the customer is responsible for the return shipping costs unless otherwise required by law.

Original shipping charges are non-refundable unless the return is the result of our error.

Refunds

After your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing typically takes 5–10 business days, depending on your payment provider or financial institution.

If your refund has not appeared after this period, please contact your bank, PayPal, or card issuer before reaching out to us.

Exchanges

We replace items only if they are defective, damaged, or you receive the wrong product. If you require an exchange, please contact us to arrange the process.

Order Cancellations

Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, it can no longer be cancelled and must instead follow the return procedure outlined above.

Contact Us

If you have any questions about our Refund & Returns Policy or need assistance with a return, please contact us:

Nexiiro

Email: info@nexiiro.shop

Phone: +123 456 789