At Nexiiro, we aim to make every order simple and convenient. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, tracking, and what to do if an issue occurs during delivery.
Nexiiro currently ships orders within the United States of America only. We deliver to addresses throughout the USA, subject to carrier service availability and applicable address restrictions.
Nexiiro currently offers free shipping on orders delivered within the United States.
Orders placed by 5:00 PM Eastern Time (ET), Monday through Friday are processed according to our normal business-day processing schedule.
Orders placed after the daily cut-off time will be treated as being received on the following business day.
Order processing and delivery estimates are based on business days and do not include weekends or applicable holidays.
After an order is successfully placed, Nexiiro prepares the order for shipment. Our standard handling and processing time is 1–2 business days, Monday through Friday.
Processing times may vary in circumstances where additional order verification or other operational requirements are necessary.
Once an order has been processed and handed to the shipping carrier, the estimated transit time is approximately 3–4 business days, Monday through Friday.
Transit time is an estimate and may vary depending on the delivery destination, carrier operations, weather, or other circumstances outside Nexiiro's reasonable control.
Based on our standard processing and transit estimates, the expected total delivery time is approximately 4–6 business days.
1–2 business days for processing + 3–4 business days in transit = approximately 4–6 business days total.
Once your order has been shipped, shipment information and available tracking details will be provided using the contact information supplied with your order.
Tracking information may require some time to become active after the carrier receives and scans the package.
If you have questions about your shipment or tracking information, please contact our customer support team.
While we work to keep orders moving according to the estimated delivery schedule, delays can occasionally occur.
Delays may result from carrier operations, severe weather, transportation disruptions, peak shipping periods, or other circumstances beyond Nexiiro's control.
Estimated delivery dates are not guaranteed delivery dates. If a shipment appears to be significantly delayed, please contact us so we can assist with the available tracking information.
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice that your shipping address is incorrect, please contact Nexiiro as soon as possible at info@nexiiro.shop. We will review the request and determine whether the address can still be updated before shipment.
Once an order has been shipped, we may not be able to change the delivery address.
If a package is returned to Nexiiro because the provided address was incorrect, incomplete, or undeliverable, please contact our support team for assistance.
Any available resolution will depend on the circumstances of the returned shipment and the applicable return policy.
If your order appears to be lost in transit or the tracking information indicates an unexpected delivery issue, please contact us with your order details.
Nexiiro will review the available shipment and tracking information and assist with the next appropriate steps.
If tracking confirms that a package was delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, or the building's designated package area where applicable.
If the package still cannot be located, please contact Nexiiro so we can review the available delivery information.
If your order arrives damaged, please contact Nexiiro as soon as reasonably possible after delivery.
Please include your order information and clear photographs of the package and damaged product when contacting our support team. This helps us review the issue and determine the appropriate resolution.
Delivery availability for PO Boxes, APO/FPO addresses, or other restricted delivery locations may depend on the shipping carrier and service available for the destination.
If you are unsure whether your address can receive delivery, please contact Nexiiro before placing your order.
If you need to cancel an order, contact Nexiiro as soon as possible at info@nexiiro.shop.
Cancellation requests can only be considered before the order has entered the shipping process. Once an order has shipped, cancellation may no longer be possible and the applicable Return & Refund Policy will apply.
For information about eligible returns, refunds, return conditions, and the applicable return process, please review our Refund & Returns Policy .
Shipping-related issues should be reported to our customer support team so that we can review the order and provide appropriate assistance.
All shipping charges stated in this policy are displayed in United States Dollars (USD).
Nexiiro currently offers free shipping, so the standard shipping fee is $0.00 USD.
If you have any questions about shipping, delivery, tracking, or an existing order, please contact our support team.
