Return Policy

Return Window & Coverage

• Target Market: This policy applies exclusively to orders shipped within the United States.
• Return Timeframe: You have 30 days from the exact date your order is delivered to request a return.
• Accepted Reasons: We accept returns for both defective/damaged items and general buyer’s remorse (change of mind, wrong size/fit).

Product Condition Requirements

To qualify for a successful return, the item must meet the following criteria:

• Condition: New products only. The item must be unworn, unused, unwashed, and in its original, resalable condition.
• Packaging: Must be returned in the original manufacturer's packaging.
• Tags & Accessories: All original tags, labels, and included accessories must be fully attached and intact.
• Proof of Purchase: A receipt, order confirmation email, or proof of purchase is required.

Return Costs & Fees

• Return Shipping Cost: Free ($0). We cover the return shipping costs for all eligible returns, whether the item is defective or you simply changed your mind.
• Restocking Fee: We do not charge any restocking fees ($0).

How to Request a Return

1. Initiate: Email our support team at info@nexiiro.shop with your order number and the reason for your return. If the item is damaged or defective, please attach clear photos as evidence.
2. Authorization: Once approved, we will reply within 1-2 business days with a free prepaid shipping label and detailed return instructions.
3. Ship: Print the provided shipping label, securely attach it to your package, and drop it off at the designated carrier location. All returns must be sent by mail.

Exchanges

We currently offer direct exchanges for items that are defective, damaged, or the wrong size. If you need an exchange, please specify this when emailing your return request. The same 30-day window and "new condition" requirements apply.

Contact Us

If you have any questions regarding your return, please reach out to our dedicated support team: