Learn exactly how our quality assurance team processes your returns, timelines for funds, and which items are eligible for a refund.
Once your returned item is received at our facility, our quality assurance team will inspect it within 2 business days. We will immediately notify you via email whether your refund has been approved or rejected based on our condition requirements. If rejected, the item will be shipped back to you at our expense.
The following items and charges cannot be refunded:
If you have any questions regarding your return or refund, please reach out to our dedicated support team: