Return Policy

Countries Covered

Our return policy applies to all orders shipped to customers across the United States of America.

28-Day Return Window

You have a return window of 28 days to initiate a return, which officially begins on the date your order is delivered to you.

Eligible Products

We accept returns for both defective and non-defective products purchased directly through our website. Change of mind is fully supported.

Required Item Condition

Returned items should be in resalable condition, complete with original packaging, tags, labels, and included accessories whenever possible.

Non-Defective Item Options

If you changed your mind or ordered the wrong variant, you can choose between:

• Full Refund: Credited back to your original payment method.
• Direct Exchange: Swap for a different color, size, or style of equal value at zero extra shipping cost.

Defective & Damaged Item Options

If your item arrived broken, flawed, or malfunctioned, we make things right immediately:

• Instant Replacement: A brand-new replacement shipped out on priority.
• Full Refund: Issued promptly upon verification with photographic proof, with no restocking or return fees.

Return Method (By Mail)

All returns must be shipped back by mail. Please contact our support team to obtain your free pre-paid return shipping label and instructions before sending items back.

100% Free Returns & Zero Fees

We offer Free Returns in every case. There is no cost for return shipping, and we charge $0.00 restocking fees. You will receive a full refund to your original payment method.

Reporting Issues

If your bathroom accessories arrive damaged, defective, or incorrect, please notify our support team immediately with photographic evidence.

Resolution Process

We will review your claim promptly and arrange for a replacement or a full refund immediately for verified carrier damage or manufacturing defects.